Last week I e-mailed the folks at NAMC's customer service department. I asked who I would need to contact to file a formal complaint against the hospital's billing department. It took awhile, in fact I thought they were blowing me off, but I received a message from someone over the weekend. I gathered ALL of my info, the pages and pages of documentation and correspondence, and called this woman. I was so ready to just totally go off, not on her mind you, but I was fully prepared to file a formal complaint with this person. Well, she must have figured I would get in touch with her as she had all of my info at her disposal and before I could even get my main complaint out, she interrupted me, said she had reviewed my case and then (almost like out of a Harry Potter book) she waved her magic wand and told me that my account had a $0 balance! What the hell?!? Not that I wasn't thrilled, but where the hell was this person 9 months ago? She stated she would send me a receipt stating my account was "Paid in Full" and also send her card, in case there is any more issue, which she assured there wouldn't be, but just in case, I am to contact her first.
So, I am thrilled that this battle may actually be over (not holding my breath, but you know). However, it was pretty unsatisfying for me as I had ALOT to vent and I didn't get the opportunity. It was like she fixed the problem and quickly swept me away under the rug, as not to be seen by anyone else. That's fine, I suppose I'll store up all that aggression and use it when I make my report to the Better Business Bureau!
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